Refund policy

Return and Refund Policy

Thank you for shopping at Arteco Design. We value your satisfaction and strive to provide high-quality custom products. Please read our policy carefully before making a purchase.

Returns

Because most of our products are custom-made (embroidered or printed to your specifications), we do not accept returns for reasons such as incorrect size, color preference, or design changes after production has started.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Refunds

If your claim is approved, you may choose between:

• A replacement of the same item, or
• A full refund to your original payment method.

Refunds are processed within 5–7 business days after approval.

Eligibility for Refund or Replacement

To be eligible:

• The issue must be reported within 7 days of receiving the item.
• The item must be unused and in its original packaging.
• Proof of damage or error (such as photos) must be provided.
• Non-Returnable Items
• Custom embroidered or printed products (unless defective)
• Sale or clearance items
• Gift cards

Contact Us

If you have any questions or need assistance with your order, please contact us at:
📧 artecogd@gmail.com

We’re here to help ensure you’re satisfied with your Arteco Design experience.