Shipping policy
Shipping Policy
Thank you for shopping at Arteco Design. We take pride in delivering high-quality, custom-made products on time. Please review our shipping policy below.
1. Processing Time
All orders are processed within 3–7 business days (excluding weekends and holidays).
Since most of our items are custom embroidered or printed, production time may vary slightly depending on order volume and design complexity.
You will receive a confirmation email once your order has been placed and another email with tracking information once it ships.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times vary based on your location and chosen shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Please note: Delivery delays can occasionally occur due to factors beyond our control (weather, carrier delays, holidays, etc.).
3. Shipping Locations
We currently ship orders within the United States.
If you wish to ship internationally, please contact us at artecogd@gmail.com before placing your order.
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
5. Damaged or Lost Packages
Arteco Design is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact the shipping carrier directly to file a claim.
For assistance, you can also reach us at artecogd@gmail.com, and we’ll help guide you through the process.
6. Incorrect Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Contact Us
If you have any questions about your order or shipping, please contact us at:
📧 artecogd@gmail.com